Membership may be placed on hold for a minimum of four weeks. A membership hold will incur a £15 per week administration fee. If the hold is requested due to a serious injury, the administration fee will be waived upon receipt of a medical doctor or physiotherapist’s note. If the hold is requested due to work commitments, the administration fee will be waived upon receipt of a letter from Client’s Employer.
Early cancellation fees of £50 per month remaining on contract up to a maximum of £300 apply. When paying for upfront membership at heavily discounted rate, – there is no entitlement for refund if membership is cancelled during period of commitment. Contracts automatically renew upon expiry. Once original contact has been fulfilled (e/g 3,6,12 month) and contract is on rollover membership, no cancellation fees will be applied once the provision of 30 days notice has been provided.
Personal Training Session Cancellation Policy
Cancellation or a change of time your personal training (inc Fundamentals) sessions requires a minimum of 24 hours notice to the coach or payment will be required in full. If 24 hours notice is not given you will lose the session.